Cancellation and refunds

Cancelling

An account owner can cancel at any time on the Billing page, with “Cancel at end of period”, or by writing to us through the contact form.

Monthly and annual plans both cancel at the end of the period already paid for. The plan stays active until then. After that the account is read-only: you can still sign in, see and export your marks, matches and searches, but no marks can be added and no new searches run, and new-match alert emails stop.

Cancelling the mandate in your bank or UPI app does not cancel the subscription by itself, but the next renewal will fail.

Refunds

Fees are charged in advance for each month or year. There are no refunds for part of a period, for unused searches or marks, or for cancelling or moving to a smaller plan during a period.

If a refund is due because the cause lies with us (for example, we end the service or your plan, or a failure on our side is not put right), it covers the unused part of the period you paid for and is limited to the fees paid for the most recent month. On an annual plan, that is one-twelfth of the annual fee.

A duplicate charge, or any charge taken by mistake, is refunded in full. So is a payment taken for an order we then refuse.

Failed payments

If a charge fails, Razorpay may retry it and we email the account owner; the plan stays active while retries continue. If money left your account for a payment that failed, it is refunded in full. Razorpay usually returns it on its own; if it has not reached you, tell us through the contact form.

How refunds are paid

Refunds go back to the original payment method through Razorpay and typically reach you within 5 to 7 working days once we have confirmed the refund.

GST

Prices are shown plus GST. The amount charged includes 18% GST and is shown on your invoice. Where a refund is made, we issue a GST credit note where the law requires one.

Questions

For a refund or a question about a charge, use the contact form and choose “Something else”. Please tell us within 60 days of the charge so that we can look into it while the records are fresh.

Quoqo Technologies Private Limited, A-307, Brigade Omega, Banashankari VI Stage, Bengaluru 560062, Karnataka, India.